Access

To access your platform you will need a login and password, these would have been emailed to the named person on your booking form.

Submitting customer satisfaction questionnaire data

A spare web link should be used to submit customer satisfaction questionnaires, do not give access to your platform to those who you do not want to see all information included within it.

Submitting financial/management data

When you have collated all the information needed within your financial/management questionnaire, go onto your platform and input the information, when click 'submit'. This will lock in all your data and no further changes can be made without contacting us. This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

Data Analysis and Reporting

Within four weeks of submitting your completed questionnaires and answering any queries raised your reports will be ready to view on your online platform.

Each platform comprises:

Static and dynamic benchmarking

The centre's scores for the relevant performance indicators (depending on which report is being purchased) compared with the latest available benchmark scores for centres nationally. These benchmarks are selected to represent similar type of centre, similar size of centre, similar socioeconomic profile of the centres' catchment area, and similar centre management type, based upon the information provided by the centre.

For the full report and effectiveness report, mean scores, gap analysis and grid analysis for the customer satisfaction and importance scores.

Facility- specific interpretation of the performance results.

A catchment are map for the centre, with key population statistics for this area.

For the full report and effectiveness report, frequency distributions for all the questions in the user survey.