For full guidance notes download here

To book:

Decide which service you require: full, effectiveness or efficiency.

For the full report you will need to purchase or organise a user survey and complete a financial return.

For the effiency report you will need to complete a financial return.

For the effectiveness report you will need to purchase or organise a user survey and complete a management return.

Planning tasks include:

Arrange the dates, methods and resources for the user survey.

Check the availability of required financial information.

Completion of questionnaires and financial return:

Complete 350 user survey questionnaires over 9 consecutive days

Complete a financial/management return, which includes an estimate of the attendance at the centre for the user survey period.

Reports

Within four weeks of submitting your completed questionnaires and answering any queries raised your reports will be ready to view on your online platform.