Quest & National Benchmarking Service (NBS)
Welcome
Welcome to our new look website! We have been working behind the scenes to improve navigation around the site in order to make it more user friendly. Please contact us if you have any feedback.
WHAT IS QUEST?
Quest is the UK Quality Scheme for Sport and Leisure.
Quest is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework.
There are two models to use for your team:
- The Facility Management (FM) model is aimed at the management of any facility which provides an activity for customers; public, private, trust and voluntary sector.
- The Sports Development (SD) model is aimed at the management of any team which provides or facilitates participation in an activity; public, private, trust and voluntary sectors.
Each of the areas identified above has both a self-assessment improvement programme, and the opportunity for an independent external assessment.
To kick start the assessment process you will need to purchase a Quest Pack. This purchase includes subscription to the members only area of the website where you can access all the best practice guidance documents as well as benchmarking data and case studies.
WHO RUNS QUEST?
The scheme is managed by Right Directions in partnership with Leisure-net Solutions under contract to the home country sports councils.
| Related Links | ||
|---|---|---|
| Sport England | Sport England is the brand name of the English Sports Council. | |
| sportscotland | The national agency for sport in Scotland. | |
| Sports Council for Wales | A national organisation responsible for developing and promoting sport in Wales. | |
| Sport Northern Ireland | Sport Northern Ireland aims to make sport happen for you. | |
