Testimonials

Testimonial - Leisure Connection

"With an estate that includes national Sports Centres, athletics tracks, Victorian swimming pools, sports development departments, theatres, health centres, arts departments, as well as conventional sports and leisure centres; it is essential to have a consistent quality management system.

We have a structured internal management system to guide our teams towards efficient and effective service delivery and have used the quest score to measure progress towards the adoption of 'best practice'.

Adopting the Quest accreditation process has allowed us to benchmark our performance against other similar organisations and create internal league tables to motivate our teams to excel. All of our facilities, even our private Harpers Fitness Centres, have entered the Quest process.

Large or small organisations can benefit from Quest. The concept of looking inwardly, comparing and contrasting performance with others is extremely valuable and this is precisely what the Quest process has enabled us to do. Embracing the goal of continuous improvement has allowed us to develop and improve the quality of our service delivery to both client and end user. The independent Assessor provides a very useful external view of how things are done and makes useful recommendations as to how to improve.

If you are looking for a process to help you improve your operation and service delivery, I wholeheartedly recommend Quest to you."

Brian Gray
Head of Service, Quality Management
Leisure Connection