How does Quest work?

 

 From 1^st June 2011 Quest changed to make the scheme more flexible, relevant and a valuable tool for continuous improvement for all leisure sites. There were updates in 2012, while 2014 will see not just updates but new modules also available.

Click here to see what Quest can do for you!

We are delighted to confirm there has been no increase to our prices! Please scroll down the page to see what assessment options are available and how to apply.

 

Quest 2014 Facility Management

 Quest Entry

Quest Entry is a 1 day, operational assessment aimed at smaller and community sites going through 8 core modules. 

This is a yearly one day assessment that costs £950 per year. The centre will receive a mystery visit and a one day assessment on the eight core modules of Purpose, People and Operations.

The overall bandings are either Unsatisfactory or Registered. 

 Quest Plus

This is a 2 year cycle with a mystery visit and a 2 day assessment in year 1. One year later the centre will have a choice of an NPS (Net Promoter Closed Loop Survey) or a mystery visit which will be conducted by a non-leisure professional, and a 1 day review.

The centre will be assessed on 8 core modules on day 1 of year 1 and 5 modules on day 2 of year 1. The centre chooses these 5 modules (3 generic and 2 specific, one of which, whilst scored, will not affect the overall result for the site). The cost of those going through a two day assessment will be £1250 in the first year and £850 in the second year (if a site goes through their assessment not in the month they are due or are a first cycle, the cost is £1450 in the first year and £950 in the second year).

The overall bandings range from Unsatisfactory, Satisfactory, Good and Excellent.

Quest Stretch

Quest Stretch is a two year cycle that features an uninformed mystery visit, an unannounced 1 day assessment, plus a second day validation. The validation focusses on a centre's approach to measuring impacts and outcomes. This advance award is designed to challenge sites that already have an Excellent banding in Quest Plus and wish to push themselves even further.

The centre will be assessed on the 8 core modules on day, this visit will be unannounced. Following on from Day 1, the centre will choose one module to go through in the validation along with measuring impacts and outcomes. The module choices are as follows:

• Working with National Governing Body’s

• Legacy

• Skills/people development

• Contribution to health and wellbeing.

The cost of those going through Quest Stretch is £1950 and the overall banding is Outstanding.

 

Quest 2012 Sports Development

 Quest for Sport Development has been completely overhauled moving away from auditing inputs and processes towards a more focused approach looking at outputs and impacts. The process will be more mentoring-led. We have reviewed and improved the self-assessment process, and a new flexible one or two day assessment has been designed to promote improved efficiency and effectiveness.

Our aim is to provide a practical and helpful framework for success and quality in service delivery. Our assessments are conducted by industry practitioners who are our team of highly experienced assessors. We have replaced the old percentage scoring system with a banded assessment of performance and will provide a better benchmarking service across all core areas so that best practice can be celebrated, shared and promoted. We want to encourage innovation/enterprise in sports development but we also want to recognise existing best practice in the field.

Sport Development will be updated with Quest 2014 later this year

 Quest Entry

Quest Sports Development Entry 2012 is a yearly assessment cycle. Teams will recieve a self-assessment wheel prior their assessment. It is a 1 day assessment with 8 core modules assessed by an experienced assessor. The 8 core modules are Business Planning, Continuous Improvement, Financial Management and Performance, Measuring Impacts and Outcomes, QMS/IMS, Partnerships, Customer Insight (Research and Feedback) and Skill Development. The cost for Sports Development Entry is £750 (including assessor expenses) plus Vat (£100 discount will be applied if teams have their assessments in their anniversary month).

The overall bandings are either Unsatisfactory or Registered.

Quest Plus

Quest Plus is a two yearly assessment cycle. Teams will recieve a self-assessment wheel prior their assessment. It is a 2 day assessment with the 8 core modules on Day 1 and a choice of a further 5 modules on Day 2 assessed by an experienced assessor. One of the modules on day 2 is scored but does not affect the overall score. An up to date module list for day 2. The cost for Plus is £1250 (including assessor expenses) plus VAT for year 1 (£1050 if teams go through in their anniversary month). In year 2 the team has a 1 day Directional Review. The cost of year 2 is £750 (including assessor expenses) plus VAT (£650 if teams go through in their anniversary month).

The overall banding range from Unsatisfactory, Satisfactory, Good or Excellent.

Quest Stretch

Teams achieving excellent in Quest Plus for Sport Development will be able to have a stretch assessment and aim to achieve outstanding. This is a two yearly assessment cycle, for more information ring us on 01582 840 078. The overall banding achieved here is Outstanding.

Quest Combo

The Quest team are currently introducing a double assessment to include Sport Development and Facility Management. This product will help schools, Further and Higher Education, leisure management operators and specialist facilities to embrace best practice in sports development and facility management. We believe that the dovetailing sports development with leisure management operations is highly relevant to the new Government/Sport England Strategy set out this year.

The cost for combo will be £1,950 plus VAT and will be a three day assessment including a Mystery visit:

• Day 1 Facility Management assessment
• Day 2 Sport Development assessment
• Day 3 Assessment of 6 modules of your choice, these can be a mixture from the Sport Development or Facility Management modules available

The overall bandings range from Unsatisfactory, Satisfactory, Good or Excellent.

Please call Jenny Hawtin on 01582 840078 should you have any queries regarding Sports Development.

To Apply

The application form for all Quest 2014 levels, FM and SD can be downloaded here. 

The application guidance notes for all Quest 2014 levels, FM and SD can be downloaded here.

 The FM assessment preparation forms can be downloaded here .

Please note; these are not required by the assessor, these are for your own preparation. The SD assessment preparation forms will be released shortly.

The Health and Safety Declaration checklist can be downloaded here.

A list of all FM core, plus and specific modules can be found here 

A list of all SD modules can be found here

Please note; this list is being updated regularly. 

The guidance for all modules can be found in Guidance.

To apply for Quest, please email your completed application form along with a purchase order to JLIB_HTML_CLOAKING . The Health and Safety Declaration is to be sent to your assessor prior the confirmed dates. 

If you have any queries please call the Quest operation team on 01582 840 078.

To view our Terms and Conditions please click Here