Quest 2011 looks like an interesting development to the rather tired (& predictable) version 4 of the old Scheme. The use of the advanced IT in Quest 2011 makes for a more streamlined revised template which will assist Assessors and clients accordingly. Although the health and safety module felt like an audit in itself, and took far too long, the Office has been quick to respond to the observations and made changes as necessary. Nick Neale (also a Quest assessor)
A truly challenging new audit format that will ensure the depth of knowledge of the centre staff is explored fully. Gemma Garner Higgins.
"With an estate that includes national Sports Centres, athletics tracks, Victorian swimming pools, sports development departments, theatres, health centres, arts departments, as well as conventional sports and leisure centres; it is essential to have a consistent quality management system.
"Having been through the Quest process four times, we have seen how it has evolved into the very important measure of continuous improvement that it has become.......
“DC Leisure have received excellent service from the Quest Team.
"I would recommend that anyone considering Quest should ensure that their managers attend the internal assessor training as it really helped my team to focus on the task ahead. On completing the training I felt that I had the right tools to start progressing this.
"The training delivered helped give the management team a joint focus on what we were trying to achieve by gaining the Quest award and how we were going to go about achieving it. The team left the training motivated and empowered to get stuck into the service development plan.
“We have worked with Right Directions in partnership with Leisure-net Solutions for a number of years and, in this time, have developed an effective and valuable partnership with the team. We appreciate the specialist knowledge and expertise that the new Quest team bring and have valued their professionalism and commitment to the process as well as the feedback from the very experienced assessors.
"Thank you to the Quest Team for the very professional way in which Quest is managed (as ever) and to Steve Hawker (the Assessor) for being so professional and intuitive in his approach."
"Having been through the assessment process now for a 5th time, I cannot praise our Assessor enough for the way he related to both staff and customers, he turned what can often be a daunting two days into a very positive experience."
“In the leisure industry you are subjected to many times of assessments and audits however this assessment was refreshing. The Assessor had no hidden agenda or pre-conceived views. This made for a welcoming, honest and open, third eye assessment which I feel was not only welcomed by staff but it also lifted their confidence.
"It was a pleasure dealing with him (the Assessor). He has a high knowledge of the Quest criteria. His style was probing in a friendly, constructive way. I felt from the outset that he was there to help us on our improvement journey. He ably facilitated an openness in all the interviews, which is what we wanted."
"Thank you for your work in coordinating the joint Quest Assessment at Stocksbridge and Heeley this weekend. The assessment went well from our part and was conducted wonderfully well by Bob Lancaster in a very friendly and professional manner.