Can I get training?

We offer a range of training courses from half-day workshops for leisure professionals with no prior knowledge of Quest, to two-day workshops for senior leisure professionals who want to become Quest Internal Assessors.

We also offer bespoke in-house training and support services that can be tailored to meet your organisation's specific needs.

Quest Internal Assessor course - Facility Management

A two-day course for senior leisure professionals to become a Quest Internal Assessor. This course is also an ideal personal development tool in delivering excellence within your organisation using the latest Best Value practice techniques. The workshop is best run “in house” to maximise the effectiveness.

Specific course outcomes

• the expertise to act as Quest Champion/coach for your organisation
• the skills to carry out reviews of your organisation's progress in relation to Quest
• the knowledge and ability to co-ordinate your organisation's self-assessment and performance review programme
• the skills to perform mystery visits
• the skills needed to validate completed Quest self-assessments
• understanding of how to relate Quest to the requirements of best value for your organisation

Course Structure

This course will be an intensive, informative and enjoyable two days. Delegates work in small syndicate groups, undertaking group exercises, presentations and carrying out a mock Quest Assessment.

Preparation for course

Delegates are encouraged to familiarise themselves with the Guidance Notes prior to attendance, this is available to download here.

Location

For information on venues, costs and to book a place click here

Cost

£250 plus VAT, this includes all course material, certification, lunch and refreshments.

To book

Download booking form here or contact JLIB_HTML_CLOAKING

Quest Benchmarking Seminars

Please click here to find details of the Quest Benchmarking sessions to be held in England.

It’s a really useful tool to see where you sit in each band and module. You can use it to find centres that do things differently and continually improve your customer and team experience. The cost for this is only £15!

Please contact JLIB_HTML_CLOAKING to book a place. 

Introduction to Quest workshops - Facility Management/Sports Development

A half-day workshop for leisure professionals who are seeking to find out more about Quest and how it can help improve their organisation's performance and service. The workshop will assist you in deciding if the principles and practices of Quest are appropriate for your organisation's continuous improvement and best value needs.

Specific workshop outcomes

• a basic understanding of the Quest criteria
• understanding of the practices involved in Quest
• enhanced understanding of the role of Quest in delivering best value and continuous improvement
• understanding of the self-assessment process
• knowledge of how to implement Quest within your organisation
• understanding of the benefits of Quest for customers, staff, partners and your organisation.

Workshop Structure

Each Quest workshop will combine presentations and group work in an informal and interactive style. No prior knowledge or experience of Quest is required.

Quest kick-start workshops - Facility Management/Sports Development

A one-day workshop for leisure professionals who are seeking to implement Quest within their organisation. The workshop will provide organisations with the skills and knowledge to confidently implement Quest through the practices of self-assessment, performance review and use of benchmarking.

Specific workshop outcomes

• enhanced understanding of the Quest criteria in the context of your organisation
• understanding of how to implement self-assessment, performance review and use of benchmarking in your organisation
• firm understanding of the principles of continuous improvement and Quest's role in assisting the delivery of best value
• knowledge of how to prepare your organisation for Quest registration in the future

Style of workshop

This workshop will combine presentations and group work in an informal and interactive style. A prior understanding of Quest would be an advantage.

In-house Quest training and support services

In response to industry feedback, the Quest Team has developed a range of in-house training and support services which are designed to assist organisations with their Quest/continuous improvement programmes. These services can be tailored to meet your organisation's specific needs.

These in-house services include:

• introduction to Quest Workshops for all levels of staff
• Quest Kick-Start Workshops
• performing self-assessments as part of a performance review
• implementing a management system to support Quest
• implementing service improvement strategies
• Quest as a best value tool
• Quest and Dual Use.

To find out more, please contact the Quest team on 01603 813703 or email JLIB_HTML_CLOAKING .

We also run Open Training Courses throughout the year, details of which can be found by clicking on the link.

See our testimonial page for some recent feedback on our training courses.