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• What about existing quality initiatives?
• How much does it cost?
• Once we have applied to Quest, when are we assessed?
• How do we benchmark?

 What about existing quality initiatives?

The existence of other quality initiatives and awards is recognised by Quest, which actively embraces all schemes that help to improve the quality of the service and are not merely 'badge-chasing' exercises. Quest is not intended to compete with other schemes and awards, nor does it require them as prerequisites.

How much does it cost?

FM Sites

Quest Entry costs £950 per year. The centre will receive a yearly mystery visit and a one day assessment on the eight core modules of Purpose, People and Operations. (if a site goes through their assessment in the month they are due they will receive a discount of £!00).

 Quest Plus costs £1450 in the first year and £850 in the second year (if a site goes through their assessment in the month they are due they will receive a discount of £200).

Quest Stretch costs £1450 in the first year and £850 in the second year (if a site goes through their assessment in the month they are due they will receive a discount of £200).

SD Sites

Quest Sports Development Entry 2012 is a yearly assessment cycle. It is a 1 day assessment and optional SAQ process with 8 core modules assessed by an experienced assessor. The cost for Sports Development Entry is £750 (including assessor expenses) plus Vat (£100 discount will be applied if teams have their assessments in their anniversary month).

Quest Plus

Quest Plus is a two yearly assessment cycle. It is a 2 day assessment and optional SAQ process, with the 8 core modules on Day 1 and a choice of a further 5 modules on Day 2 assessed by an experienced assessor.   The cost for Plus is £1250 (including assessor expenses)  for year 1 (£1050 if teams go through in their anniversary month). In year 2 the team has a 1 day Directional Review. The cost of year 2 is £650 (including assessor expenses)

Quest Combo

The Quest team are currently introducing a double assessment to include Sport Development and Facility Management. This product will help schools, Further and Higher Education, leisure management operators and specialist facilities to embrace best practice in sports development and facility management.

The cost for combo will be £1950 and will be a three day assessment including a Mystery visit, 1 day Facility Management assessment, 1 day Sport Development assessment and 1 day of a choice of a combination of 5 modules from either Sport Development or Facility Management.

Please note; all prices exclude VAT.

Once we have applied to Quest, when are we assessed?

There is a minimum lead in time of three months from receipt of your application to Assessment. Assessments will not be arranged unless we have received a purchase order number and timings vary depending on the availability of Assessors.

How do we benchmark?

If you have a Quest member log in to the website, you can download the benchmarking database from the Quest Member Area.

Quest is a tool for continuous improvement, designed primarily for the management of leisure facilities and leisure development. Quest defines industry standards and good practice and encourages their ongoing development and delivery within a customer focused management framework.

There are two models to use for your team:
 

1. The Facility Management (FM) model is aimed at the management of any facility which provides an activity for customers; public, private, trust and voluntary sector.
2. The Sports Development (SD) model is aimed at the management of any team which provides or facilitates participation in an activity; public, private, trust and voluntary sectors.

Although initially designed for the sports and leisure industry, the good practice is flexible enough to relate to all cultural activities.
Each of the areas identified above has both a self-assessment improvement programme, and the opportunity for an independent external assessment.

WHO RUNS QUEST?

The scheme is managed by Right Directions in partnership with Leisure-net Solutions under contract to the home country sports councils.

 From 1^st June 2011 Quest changed to make the scheme more flexible, relevant and a valuable tool for continuous improvement for all leisure sites.

Quest 2012 Facility Management

Key changes

Key to Quest 2012 is the introduction of three different levels of assessments.

Quest Entry is a one-day, operational assessment aimed at smaller and community sites.

Quest Plus is a two day assessment, which includes a one-day operational assessment plus the option to select day-two modules.

Quest Stretch will feature an unannounced day-one assessment, plus a second day validation focussing on a centre’s approach to measuring impact and outcomes. This advanced award is designed to challenge sites that already have an excellent rating and wish to push themselves even further.

Another change is that sites will no longer receive a percentage score, instead they will be awarded a banded score with ranges unsatisfactory, satisfactory, good, excellent or outstanding (which can only be awarded to sites participating in Quest Stretch).

Please note that there is now a threshold score for health and safety compliance. If a centre does not reach this threshold the will not achieve full Quest recognition.

We are delighted to inform centres that our prices have reduced. 

Please scroll down the page to see how to apply.

 Quest Entry

This is a yearly one day assessment that costs £950 per year. The centre will receive a mystery visit and a one day assessment on the eight core modules of Purpose, People and Operations. 

 Quest Plus

This is a 2 year cycle with a mystery visit and a 2 day assessment in year 1. One year later the centre will have a second mystery visit and a 1 day assessment. The mystery visit in year 1 will be an informed visit – this will be conducted by people who work in the leisure industry, the mystery visit in year 2 will be an uninformed visit – this will be conducted by people who do not work in the leisure industry.

The centre will be assessed on 8 core modules on day 1 of year 1 and 5 modules on day 2 of year 1. The centre chooses these 5 modules (one of which, whilst scored, will not affect the overall result for the site). The cost of those going through a two day assessment will be £1250 in the first year and £850 in the second year (if a site goes through their assessment not in the month they are due or are a first cycle the cost is £1450 in the first year and £850 in the second year).

Quest Stretch

This is a 2 year cycle with a mystery visit and a 2 day assessment in year 1 and one year later it is a mystery visit and a 1 day assessment. The mystery visit in year 1 will be an informed visit – this will be conducted by people who work in the leisure industry, the mystery visit in year 2 will be an uninformed visit – this will be conducted by people who do not work in the leisure industry.

The centre will be assessed on the 8 core modules on day 1 of year 1, this visit will be unannounced. Following on from Day 1, the centre will choose one module that either measures impact or outcome plus one of the following:

• Working with National Governing Body’s

• Legacy

• Skills/people development

• Contribution to health and wellbeing.

The cost of those going through a two day assessment will be £1250 in the first year and £850 in the second year (if a site goes through their assessment not in the month they are due or are a first cycle the cost is £1450 in the first year and £850 in the second year).

Quest 2012 Sports Development

Key Changes

Quest for Sport Development has been completely overhauled moving away from auditing inputs and processes towards a more focused approach looking at outputs and impacts. The process will be more mentoring-led. We have reviewed and improved the self-assessment process, and a new flexible one or two day assessment has been designed to promote improved efficiency and effectiveness.

Our aim is to provide a practical and helpful framework for success and quality in service delivery. Our assessments are conducted by industry practitioners who are our team of highly experienced assessors. We have replaced the old percentage scoring system with a banded assessment of performance and will provide a better benchmarking service across all core areas so that best practice can be celebrated, shared and promoted. We want to encourage innovation/enterprise in sports development but we also want to recognise existing best practice in the field.

We launched this model on July ^1st.  Any teams that are due an assessment before September 30^th can choose whether they go through Quest 2012 Sport Development or Version 3 Sport Development. As from 1^st October all teams will automatically go through Quest 2012 Sport Development.

Type of Assessments

Each team can select one of the following

Quest Entry

Quest Sports Development Entry 2012 is a yearly assessment cycle. It is a 1 day assessment and optional SAQ process with 8 core modules assessed by an experienced assessor. The 8 core modules are Business Planning, Continuous Improvement, Financial Management and Performance, Measuring Impacts and Outcomes, Operational Delivery, Partnerships, Customer Insight (Research and Feedback) and Skill Development. The cost for Sports Development Entry is £750 (including assessor expenses) plus Vat (£100 discount will be applied if teams have their assessments in their anniversary month).

Quest Plus

Quest Plus is a two yearly assessment cycle. It is a 2 day assessment and optional SAQ process, with the 8 core modules on Day 1 and a choice of a further 5 modules on Day 2 assessed by an experienced assessor. One of the modules on day 2 is scored but does not affect the overall score. An up to date module list for day 2 can be downloaded from the website www.questnbs.org/. The cost for Plus is £1250 (including assessor expenses) plus VAT for year 1 (£1050 if teams go through in their anniversary month). In year 2 the team has a 1 day Directional Review. The cost of year 2 is £650 (including assessor expenses) plus VAT

Quest Stretch

Teams achieving excellent in Quest for Sport Development 2012 will be able to have a stretch assessment and aim to achieve outstanding. This is a two yearly assessment cycle, for more information ring us on 01582 840 078

Quest Combo

The Quest team are currently introducing a double assessment to include Sport Development and Facility Management. This product will help schools, Further and Higher Education, leisure management operators and specialist facilities to embrace best practice in sports development and facility management. We believe that the dovetailing sports development with leisure management operations is highly relevant to the new Government/Sport England Strategy set out this year.

The cost for combo will be £1950 plus VAT and will be a three day assessment including a Mystery visit, 1 day Facility Management assessment, 1 day Sport Development assessment and 1 day of a choice of a combination of 5 modules from either Sport Development or Facility Management.

For more information on the modules and how to apply please go to http://www.questnbs.org/guidance/sports-development

Please call Jenny Hawtin on 01582 840078 should you have any queries regarding Sports Development.

To Apply

The application form for all Quest 2012 levels, FM and SD can be downloaded here.

The FM assessment preparation forms (formally SAQ) can be downloaded here .

Please note; these are not required by the assessor, these are for your own preparation. The SD assessment preparation forms will be released shortly.

The Health and Safety Declaration checklist can be downloaded here

A list of all FM core, plus and specific modules can be found here

A list of all SD modules can be found here

Please note; this list is being updated regularly. 

The guidance for all modules can be found in Guidance.

To apply for Quest, please email your completed application form and Health and Safety declaration, along with a purchase order to JLIB_HTML_CLOAKING

If you have any queries please call the Quest operation team on 01582 840 078.

To view our Terms and Conditions please click here

Quest is endorsed and supported by the four home country Sports Councils and supported by a wide range of industry organisations who have played an important role in developing the scheme. Together with the four Sports Councils, these organisations make up the Quest Board.

The Quest Board is supplemented by a number of committed individuals who can speak as customers of Quest, members of the Quest assessment team and/or members of industry representative associations.

Quest/NBS is managed on behalf of Sport England by Right Directions in partnership with Leisure-net Solutions. They are responsible for all assessment arrangements, training and promotion of Quest.