Data analysis - what is involved?

Reports

The NBS anaylsis analyse the completed questionnaires together with the financial and catchment area data and provide two reports for each client participating in the service.

The first report is general guidance on interpretation of Performance Indicators, families and benchmarks.

The second report is for facility specific interpretation section, which summarises and comments on the performance of the centre relative to national benchmarks. The second report is one of three types: standard, efficiency or effectiveness.

Full NBS

This report presents and analyses the performance of the centre with respect to four performance dimensions:

1. access by specific groups of users;

2. utilisation of the centre as a whole;

3. finances of the centre;

4. customer satisfaction at the centre.

It requires a survey of the centre’s customers over typically a nine day period of normal use; and facility and financial details in a management return to the NBS analysts.

In the report, the centre’s performance across an array of indicators is compared with similar types of facilities nationally. In the case of customer satisfaction there are additional analyses, in particular comparing customers’ satisfaction scores with their importance scores for a set of service attributes. The report identifies the catchment area that the centre should be servicing, according to a national model. It also presents all the results from the centre’s user survey.

The costs are £850 per site

Leisure-net Solutions can conduct the fieldwork for the user survey on your behalf the costs of this are £2700 per site, this include 1 fully trained interviewer to be on site for 9 covering all opening hours, distribution and collection of all questionnaires

Effectiveness report (no financial)

This report concentrates on customers – access to the centre by different customer groups, and customers’ satisfaction and importance scores and comparisons. It requires a NBS user survey at the facility and a management report (data on location, facilities, size, and management type – no financial details).

The report will identify customer access and satisfaction relative to national benchmarks; identify the catchment area which the facility should be servicing, and reports all the results of the user survey.

The costs are £670 per site

Leisure-net Solutions can conduct the fieldwork for the user survey on your behalf the costs of this are £2700 per site, this include 1 fully trained interviewer to be on site for 9 covering all opening hours, distribution and collection of all questionnaires

Efficiency report (finance only)

The efficiency report consists of reporting finance and utilisation performance (overall throughput), relative to national benchmarks. This report requires centres to complete a management return, this can be done online. The efficiency benchmark comparisons are made with centres using the same type of socioeconomic of the catchment area, size and management type.

The costs are £300 per site

Full Survey Administration and Data Collection

Leisure-Net Solutions Ltd will provide total professionalism and confidence in completion. You can be assured of

• consistency
• quality assurance
• integrity
• minimal requirement for your staff input

Fully trained and qualified market researchers will undertake all survey work on your behalf using the proforma questionnaire, to Market Testing Regulations. If you want a hassle free, easy service which guarantees quality, professionalism and accuracy this should be your preferred option.

Costs per centre for full survey administration and data collection is £2,700 plus VAT.

For futher details please call or email Alison Dack, 01603 813703 JLIB_HTML_CLOAKING