Quest Quality SchemeNBS

Quest

Facility Management Guidance Modules

Please note; the Quest modules have been reviewed and new editions are availaible; please see the module list for issue numbers. All Quest assessments carried out after 1st July will be assessed against Quest 2012 guidance modules.

Please click on the required document to view.

Please click here for module list which is being updated regularly. Please ensure you are viewing the lastest issue.

Day 1

Operations 1 Cleaning and Housekeeping Issue 3

Operations 2 Maintenance and Equipment Issue 3

Operations 3 Environmental Guidance Notes Issue 3

Operations 4 Health and Safety Declaration Issue 5

People 1 Customer Experience Issue 3

People 2 Team Issue 3

Purpose 1 Business Planning  Issue 3

Purpose 2 Continuous Improvement Issue 3

Day 2

GPLUS 1 - Measuring Impacts Outcomes Issue 3

GPLUS 2 - Working with NGBs Issue 2

GPLUS 3 - Legacy Issue  2

GPLUS 4 - Skills Development Issue 3

GPLUS 5 - Contribution to Health and Wellbeing Issue 2

GPLUS 6 - Customer Insight Research and Feedback Issue 2

GPLUS 7 - Health and Safety Management Issue 3

GPLUS 8 - Sales and Retention Issue 3

GPLUS 9 - Financial Management and Performance Issue 3

GPLUS 10 - Access and Equity Issue 2

GPLUS 11 - Marketing E-comms and Social Media Issue 2

SPLUS 1 - Sports England National Benchmarking Service Issue 2

SPLUS 2 - Food and Beverage Issue 3

SPLUS 3 - Ice Rinks Issue 2

SPLUS 4 - Athletics Issue 2

SPLUS 5 - Performance Sport Continuum Issue 2

SPLUS 6 - Golf Issue 2

SPLUS 7 - Fitness Suite Issue 3

SPLUS 8 - Programming Issue 2

SPLUS 9 - Sports Development Issue 3

SPLUS 10 - Climbing Issue 2

SPLUS 11 - Dual Joint Use Issue 2

SPLUS 12 - Accommodation Issue 2

SPLUS 13 Quality Management Integrated Management System Guidance Notes Issue 3

SPLUS 14 - Event Management Issue 2

SPLUS 15- Theatre and Conference Issue 2

SPLUS 16 - Water Sports Issue 2

SPLUS 17 - Young People Participation 5 - 19yrs Issue 1

Splus 18 - UKActive Code of Practice Issue 4

SPLUS 19 - Pool Water Management Issue 2

SPLUS 20 - Swimming Lessons Guidance Notes Issue 2

SPLUS 21 - Junior Activities Issue 2

SPLUS 22 - Increasing Participation Issue 1

SPLUS 23 Working with Clubs Issue 3 Nov 13  ** NEW updated November 13**

Splus 24 Engaging Volunteers Guidance Notes Issue 1

SPLUS 25 - Lifeguarding Issue 2

SPLUS 29 - Environmental Management Issue 1

SPLUS 30 - Partnerships Issue 1

SPLUS 32 Working with Older People Issue 1 ** NEW December 13**

SPLUS 33 Entrenpreneurship Issue 1 ** NEW December 13**

SPLUS 34 Governance Issue 1 ** NEW December 13**

SPLUS 36 Community Engagement Issue 1 ** NEW December 13**

SPLUS 38 Arts Development Issue 1 ** NEW December 13**

SPLUS 39 Leadership Issue 1 ** NEW December 13**

 

Full guidance materials are available to Quest members and can be accessed by subscribing to Quest.

Stretch Guidance

To access Stretch Guidance Notes for Centres please click here

Assessment Preparation Forms (formally SAQ)

The following documents are to assist you in preparing for your assessment. Please click on the document to view. Please ensure you are using the lastest issue. Please note; these are not required by the assessor, these are for your own preparation.

Day 1

Operations 1 Cleaning and Housekeeping Assessment Preparation Form Issue 2

Operations 2 Maintenance & Equipment- Assessment Preparation Form Issue 2

Operations 3 Environment- Assessment Preparation Form Issue 2

Operations 4 Health & Safety- Assessment Preparation Form Issue 2

People 1 Customer Experience- Assessment Preparation Form Issue 2

People 2 Team- Assessment Preparation Form Issue 3

Purpose 1 Business Planning - Assessment Preparation Form Issue 3

Purpose 2 Continuous Improvement- Assessment Preparation Form Issue 3

Day 2

GPLUS 1 - Measuring Impacts & Outcomes Assessment Preparation Form Issue 2

GPLUS 2 Working with NGB's- Assessment Preparation Form Issue 1 

GPLUS 3 Legacy -Assessment Preparation Form Issue 1

GPLUS 4 Skills Development- Assessment Preparation Form Issue 2

GPLUS 5 Contribution to Health & Wellbeing- Assessment Preparation Form Issue 1

GPLUS 6 Customer Insight- Assessment Preparation Form Issue 1

GPLUS 7 Health & Safety Management - Assessment Preparation Form Issue 1

GPLUS 8 Sales & Retention- Assessment Preparation Form Issue 1

GPLUS 9 Financial Management & Performance- Assessment Preparation Form Issue 1

GPLUS 10 Access Equality - Assessment Preparation Form Issue 2

GPLUS 11 Marketing E-Comms & Social Media - Assessment Preparation Form Issue 1

SPLUS 1  Sports England National Benchmarking Service - Assessment Preparation Form Issue 1

SPLUS 2 Food & Beverage- Assessment Preparation Form Issue 1

SPLUS 3 Ice Rink - Assessment Preparation Form Issue 1

SPLUS 4 Athletics - Assessment Preparation Form Issue 1

SPLUS 5 Performance Sport Contiuum - Assessment Preparation Form Issue 1

SPLUS 6 Golf - Assessment Preparation Form Issue 1

SPLUS 7 Fitness Suites - Assessment Preparation Form Issue 1

SPLUS 8 Programming - Assessment Preparation Form Issue 1

SPLUS 9  Sports Development - Assessment Preparation Form Issue 1

SPLUS 10  Climbing - Assessment Preparation Form Issue 1

SPLUS 11  Dual Joint Use - Assessment Preparation Form Issue 1

SPLUS 12 -Accommodation Assessment Preparation Form Issue 1

SPLUS 13 Quality Management System Integrated Management System - Assessment Preparation Form Issue 2

SPLUS 14 Event Management - Assessment Preparation Form Issue 1

SPLUS 15 Theatre and Conference -Assessment Preparation Form Issue 1

SPLUS 16 - Water Sports Assessment Preparation Form Issue 1

SPLUS 17 - Young People Participation Assessment Preparation Form Issue 1

SPLUS 18 - UK Active Code of Practice Assessment Preparation Form Issue 2

SPLUS 19 - Pool Water Management Assessment Preparation Form Issue 1

SPLUS 20 - Swimming Lessons Assessment Preparation Form Issue 1

SPLUS 21 - Junior Activities Assessment Preparation Form Issue 1

SPLUS 22 - Increasing Participation Assessment Preparation Form Issue 1

SPLUS 23 - Working with Clubs Assessment Preparation Form Issue 1

SPLUS 24 - Engaging Volunteers and the Voluntary Sector Assessment Preparation Form Issue 1

SPLUS 25 - Lifeguarding Assessment Preparation Form Issue 1

SPLUS 29 - Environment Management Assessment Preparation Form Issue 1

SPLUS 30 - Partnerships Assessment Preparation Form Issue 1

SPLUS 31 - Operational Delivery Assessment Preparation Form Issue 1 November 2012.doc

To apply for Quest, please click here

IQA Courses

Open Quest Internal Assessor Course - Facility Management 

          NEW DATES:

                  - 9th & 10th July 2014,Bisham    

                  - 16th & 17th September 2014, Luton

                                 
A two-day course for senior leisure professionals to become a Quest Internal Assessor. This course is also an ideal personal development tool in delivering excellence within your organisation using the latest Best Value practice techniques. The workshop is best run “in house” to maximise the effectiveness however our we also offer an Open Course meaning anyone can come along rather than a specific team.

The course is delivered by a Quest Accredited Trainer.

Specific course outcomes

  • the expertise to act as Quest Champion/coach for your organisation
  • the skills to carry out reviews of your organisation's progress in relation to Quest
  • the knowledge and ability to co-ordinate your organisation's self-assessment and performance review programme
  • thorough knowledge and understanding of the Quest process and what the assessor is looking for in an assessment
  • the skills to perform mystery visits
  • the skills needed to validate completed Quest self-assessments
  • the skill to take action to increase your Quest score and customer satisfaction
  • understanding of how to relate Quest to the requirements of best value for your organisation

Course Structure

This course will be an intensive, informative and enjoyable two days. Delegates work in small syndicate groups, undertaking group exercises, presentations and carrying out a mock Quest Assessment.

Pre-requisites for course

Delegates should hold at least a junior management position

Preparation for course

Delegates are encouraged to familiarise themselves with the Guidance Notes prior to attendance, this is available to download here.

Location

Wednesday 9th and Thursday 10th July 2014

Bisham Abbey National Sports Centre, Bisham SL7 1RR

9am - 3pm

 

Tuesday 16th and Wednesday 17th September 2014

Holiday Inn, Luton South, Bedfordshire AL3 8HH (M1 Jct.9)

9am - 3pm

 

Cost

£250 plus VAT, this includes all course material, certification, lunch and refreshments.

To book

IQA Bisham Abbey 9th & 10th July 2014 Booking Form 

IQA Luton 16th & 17th September 2014 Booking Form

 

Please complete the booking form and email back to JLIB_HTML_CLOAKING  

Subcategories

Sport EnglandSport ScotlandSport WalesSport Northern Ireland

 

Right Directions/Leisure-Net Solutions Ltd
Registered Office: 60 Common Road, Kensworth, Bedfordshire LU6 3RG
Company Registration No: 5043765  |  Telephone: 01603 813703