Quest Quality SchemeNBS

Quest

Facility Management Guidance Modules

Please note; the Quest modules can be reviewed and updated at any time; please see the module list for issue numbers.

The guidance notes and preperation forms below are all for Q2014 criteria. Those going through Q2012 can request the guidance notes from the Quest office (01582 840078).

 

Please note, from 1st November, all assessments will be going through the Q2014 criteria. 

 

Please click on the required document to view.

Day 1

Operations 1 Cleaning and Housekeeping Issue 4  

Operations 2 Maintenance and Equipment Issue 4

Operations 3 Environmental Issue 4         

Operations 4 Health and Safety Declaration Issue 6 

People 1 Customer Experience & Insight Issue 4 

People 2 Team & Skill Development Issue 4    

Purpose 5 Planning to Improve Issue 1  

Purpose 6 Community Outcomes Issue 1 

Day 2

GPLUS 1 - Outcomes and Impacts Measurement Issue 4

GPLUS 2 - Working with NGBs Issue 3

GPLUS 3 - Legacy Issue 3

GPLUS 7 - Health and Safety Management Issue 5 

GPLUS 8 - Sales and Retention Issue 5

GPLUS 9 - Financial Management and Performance Issue 4 

GPLUS 10 - Access and Equity Issue 2

GPLUS 11 - Marketing, Research and Communications Issue 3 

GPLUS 12 - Quality/Integrated Management Systems Issue 3

GPLUS 13 - Young People Participation 5-19 Years Issue 1

GPLUS 14 - Environmental Management Issue 2

GPLUS 15 - Partnerships Issue 1

GPLUS 16 - Programming Issue 3

GPLUS 17 - Sport England National Benchmarking Service Issue 3    

GPLUS 18 - Performance Sport Continuum Issue 3  

GPLUS 19 - Sports Development Issue 4  

SPLUS 2 - Food and Beverage Issue 4   

SPLUS 3 - Ice Rinks Issue 3 

SPLUS 4 - Athletics Issue 3  

SPLUS 6 - Golf Issue 3   

SPLUS 7 - Fitness Suite Issue 4  

SPLUS 10 - Climbing Issue 2

SPLUS 11 - Dual Joint Use Issue 3   

SPLUS 12 - Accommodation Issue 2

SPLUS 14 - Event Management Issue 3       

SPLUS 15 - Theatre and Conference Issue 3 

SPLUS 16 - Water Sports Issue 3 

Splus 18 - UKActive Code of Practice Issue 4

SPLUS 19 - Pool Water Management Issue 3 

SPLUS 20 - Swimming Lessons Issue 4 

SPLUS 21 - Junior Activities Issue 3  

SPLUS 23 - Working with Clubs Issue 3 

SPLUS 25 - Lifeguarding Issue 3 

SPLUS28 ASA Learn to Swim Accreditation Issue 1 

SPLUS 35 - Safeguarding Issue 3 

SPLUS 36 Community Engagement Issue 1 

 

Full guidance materials are available to Quest members and can be accessed by subscribing to Quest.

Stretch Guidance

To access Stretch Guidance Notes for Centres please click here

Assessment Preparation Forms (formally SAQ)

The following documents are to assist you in preparing for your assessment. Please click on the document to view. Please ensure you are using the latest issue. Please note; these are not required by the assessor, these are for your own preparation.

Day 1

 Operations 1 Cleaning and Housekeeping Assessment Preparation Form Issue 4

 Operations 2 Maintenance & Equipment Assessment Preparation Form Issue 4   

 Operations 3 Environmental Assessment Preparation Form Issue 4    

 Operations 4 Health & Safety Assessment Preparation Form Issue 6  

 People 1 Customer Experience & Insight Assessment Preparation Form Issue 4    

 People 2 Team & Skill Development Assessment Preparation Form Issue 4 

 Purpose 5 Planning to Improve Assessment Preparation Form Issue 1  

Purpose 6 Community Outcomes Assessment Preparation Form Issue 1 

Day 2

GPLUS 1 - Outcomes and Impacts Measurment Assessment Preparation Form Issue 4

GPLUS 2 - Working with NGBs Assessment preparation Form Issue 3

GPLUS 3 - Legacy Assessment Preparation Form Issue 3

GPLUS 7 Health & Safety Management Assessment Preparation Form Issue 5 

GPLUS 8 Sales & Retention Assessment Preparation Form Issue 5 

GPLUS 9 Financial Management & Performance Assessment Preparation Form Issue 4  

GPLUS 10 Access Equality - Assessment Preparation Form Issue 2

GPLUS 11 - Marketing, Research and Communications Assessment Preparation Form Issue 3

GPLUS 12 - Quality Management, Integrated Management System Assessment Preparation Form Issue 4

GPLUS 13 - Young People Participation 5-19 Years Assessment Preparation Form Issue 1 

GPLUS 14 Environmental Management Assessment Preparation Form Issue 2   

GPLUS 15 - Partnerships Assessment Preparation Form Issue 1

GPLUS 16 - Programming Assessment Preparation Form Issue 3

GPLUS 17 - National Benchmarking Service Assessment Preparation Form Issue 3

GPLUS 18 - Performance Sport Continuum Assessment Preparation Form Issue 3

GPLUS 19 Sports Development Assessment Preparation Form Issue 4 

SPLUS 2 Food & Beverage Assessment Preparation Form Issue 4 

SPLUS 3 - Ice Rink Assessment Preparation Form Issue 3

SPLUS 4 - Athletics Assessment Preparation Form Issue 3

SPLUS 5 Performance Sport Contiuum - Assessment Preparation Form Issue 1

SPLUS 6 - Golf Assessment Preparation Form Issue 3

SPLUS 7 Fitness Suites Assessment Preparation Form Issue 4 

SPLUS 10 - Climbing Assessment Preparation Form Issue 2

SPLUS 11 - Dual Joint Use Assessment Preparation Form Issue 3

SPLUS 12 -Accommodation Assessment Preparation Form Issue 2

SPLUS 14 - Event Management Assessment Preparation Form Issue 3

SPLUS 15 - Theatre and Conference Assessment Preparation Form Issue 3

SPLUS 16 - Water Sports Assessment Preparation Form Issue 3

SPLUS 18 - UK Active Code of Practice Assessment Preparation Form Issue 2

SPLUS 19 - Pool Water Management Assessment Preparation Form Issue 3

SPLUS 20 - Swimming Lessons Assessment Preparation Form Issue 3 

SPLUS 21 - Junior and Young People Activities Assessment Preparation Form Issue 3

SPLUS 23 - Working with Clubs Assessment Preparation Form Issue 3

SPLUS 25 - Lifeguarding Assessment Preparation Form Issue 3 

SPLUS 28 - ASA Learn to Swim Accreditation Assessment Preparation Form Issue 1 

SPLUS 35 - Safeguarding Assessment Preparation Form Issue 3

To apply for Quest, please click here

IQA Courses

Open Quest Internal Assessor Course - Facility Management 

          NEW DATE:

                  - 16th & 17th September 2014, Luton

                                 
A two-day course for senior leisure professionals to become a Quest Internal Assessor. This course is also an ideal personal development tool in delivering excellence within your organisation using the latest Best Value practice techniques. The workshop is best run “in house” to maximise the effectiveness however our we also offer an Open Course meaning anyone can come along rather than a specific team.

The course is delivered by a Quest Accredited Trainer.

Specific course outcomes

  • the expertise to act as Quest Champion/coach for your organisation
  • the skills to carry out reviews of your organisation's progress in relation to Quest
  • the knowledge and ability to co-ordinate your organisation's self-assessment and performance review programme
  • thorough knowledge and understanding of the Quest process and what the assessor is looking for in an assessment
  • the skills to perform mystery visits
  • the skills needed to validate completed Quest self-assessments
  • the skill to take action to increase your Quest score and customer satisfaction
  • understanding of how to relate Quest to the requirements of best value for your organisation

Course Structure

This course will be an intensive, informative and enjoyable two days. Delegates work in small syndicate groups, undertaking group exercises, presentations and carrying out a mock Quest Assessment.

Pre-requisites for course

Delegates should hold at least a junior management position

Preparation for course

Delegates are encouraged to familiarise themselves with the Guidance Notes prior to attendance, this is available to download here.

Location

Tuesday 16th and Wednesday 17th September 2014

Holiday Inn, Luton South, Bedfordshire AL3 8HH (M1 Jct.9)

9am - 3pm

 

Cost

£250 plus VAT, this includes all course material, certification, lunch and refreshments.

To book

 IQA Luton 16th & 17th September 2014 Booking Form

 

Please complete the booking form and email back to JLIB_HTML_CLOAKING  

Subcategories

Sport EnglandSport ScotlandSport WalesSport Northern Ireland

 

Right Directions/Leisure-Net Solutions Ltd
Registered Office: The Stables, Unit 2, Whitehouse Farm Business Centre, Gaddesden Row, Hemel Hempstead, Hertfordshire HP2 6HG
Company Registration No: 5043765   |   Quest Telephone: 01582 840078   |   NBS Telephone: 01603 813703