Quest Quality SchemeNBS

Quest

Facility Management Guidance Modules

 Please note; the Quest modules have been reviewed and new editions are available; please see the module list for issue numbers.

The changes for Q2014 will be rolled out from August 2014. Any centre can undergo a Q2012 Assessment until 31st October 2014. From 1st November 2014 only Q2014 will be available.

 

Please click on the required document to view.

Day 1

Operations 1 Cleaning and Housekeeping Issue 3  ** Quest 2012 only **

Operations 1 Cleaning and Housekeeping Issue 4  

Operations 2 Maintenance and Equipment Issue 3  ** Quest 2012 only **

Operations 2 Maintenance and Equipment Issue 4

Operations 3 Environmental Guidance Notes Issue 3  ** Quest 2012 only **

Operations 3 Environmental Issue 4         

Operations 4 Health and Safety Declaration Issue 5 ** Quest 2012 only **

Operations 4 Health and Safety Declaration Issue 6 

People 1 Customer Experience Issue 3 ** Quest 2012 only **

People 1 Customer Experience & Insight Issue 4 

People 2 Team Issue 3   ** Quest 2012 only **

People 2 Team & Skill Development Issue 4    

Purpose 1 Business Planning  Issue 3 ** Quest 2012 only **

Purpose 2 Continuous Improvement Issue 3  ** Quest 2012 only **

Purpose 5 Planning to Improve Issue 1   ** NEW to Quest 2014 **

Purpose 6 Community Outcomes Issue 1  ** NEW to Quest 2014  **

Day 2

GPLUS 1 - Outcomes and Impacts Measurement Issue 4

GPLUS 2 - Working with NGBs Issue 3

GPLUS 3 - Legacy Issue 3

GPLUS 4 - Skills Development Issue 3 ** Quest 2012 only **

GPLUS 5 - Contribution to Health and Wellbeing Issue 2 ** Quest 2012 only **

GPLUS 6 - Customer Insight Research and Feedback Issue 2 ** Quest 2012 only **

GPLUS 7 - Health and Safety Management Issue 5 

GPLUS 8 - Sales and Retention Issue 5

GPLUS 9 - Financial Management and Performance Issue 4 

GPLUS 10 - Access and Equity Issue 2

GPLUS 11 - Marketing, Research and Communications Issue 3 

GPLUS 12 - Quality/Integrated Management Systems Issue 3

GPLUS 13 - Young People Participation 5-19 Years Issue 1

GPLUS 14 - Environmental Management Issue 2

GPLUS 15 - Partnerships Issue 1

GPLUS 16 - Programming Issue 3

GPLUS 17 - Sport England National Benchmarking Service Issue 3    

GPLUS 18 - Performance Sport Continuum Issue 3  

GPLUS 19 - Sports Development Issue 4  

SPLUS 1 - Sports England National Benchmarking Service Issue 2 ** Quest 2012 only **

SPLUS 2 - Food and Beverage Issue 3 ** Quest 2012 only **

SPLUS 2 - Food and Beverage Issue 4   

SPLUS 3 - Ice Rinks Issue 2 ** Quest 2012 only **

SPLUS 3 - Ice Rinks Issue 3 

SPLUS 4 - Athletics Issue 2 ** Quest 2012 only **

SPLUS 4 - Athletics Issue 3  

SPLUS 5 - Performance Sport Continuum Issue 2 ** Quest 2012 only **

SPLUS 6 - Golf Issue 2 ** Quest 2012 only **

SPLUS 6 - Golf Issue 3   

SPLUS 7 - Fitness Suite Issue 3  ** Quest 2012 only **

SPLUS 7 - Fitness Suite Issue 4  

SPLUS 8 - Programming Issue 2 ** Quest 2012 only **

SPLUS 9 - Sports Development Issue 3  ** Quest 2012 only **

SPLUS 10 - Climbing Issue 2

SPLUS 11 - Dual Joint Use Issue 2  ** Quest 2012 only **

SPLUS 11 - Dual Joint Use Issue 3   

SPLUS 12 - Accommodation Issue 2

SPLUS 13 Quality Management Integrated Management System Guidance Notes Issue 3 ** Quest 2012 only **

SPLUS 14 - Event Management Issue 2 ** Quest 2012 only **

SPLUS 14 - Event Management Issue 3       

SPLUS 15- Theatre and Conference Issue 2  ** Quest 2012 only **

SPLUS 15 - Theatre and Conference Issue 3 

SPLUS 16 - Water Sports Issue 2 ** Quest 2012 only **

SPLUS 16 - Water Sports Issue 3 

SPLUS 17 - Young People Participation 5 - 19yrs Issue 1 ** Quest 2012 only **

Splus 18 - UKActive Code of Practice Issue 4

SPLUS 19 - Pool Water Management Issue 2 ** Quest 2012 only **

SPLUS 19 - Pool Water Management Issue 3 

SPLUS 20 - Swimming Lessons Guidance Notes Issue 2 ** Quest 2012 only **

SPLUS 20 - Swimming Lessons Issue 4 

SPLUS 21 - Junior Activities Issue 2  ** Quest 2012 only **

SPLUS 21 - Junior Activities Issue 3  

SPLUS 22 - Increasing Participation Issue 1 ** Quest 2012 only **

SPLUS 23 - Working with Clubs Issue 3 

Splus 24 - Engaging Volunteers Issue 1  ** Quest 2012 only **

SPLUS 25 - Lifeguarding Issue 2  ** Quest 2012 only **

SPLUS 25 - Lifeguarding Issue 3 

SPLUS28 ASA Learn to Swim Accreditation Issue 1  ** NEW to Quest 2014 **

SPLUS 29 - Environmental Management Issue 1 ** Quest 2012 only **

SPLUS 30 - Partnerships Issue 1 ** Quest 2012 only **

SPLUS 32 Working with Older People Issue 1  ** Quest 2012 only **

SPLUS 33 Entrenpreneurship Issue 1 ** Quest 2012 only **

SPLUS 34 Governance Issue 1 ** Quest 2012 only **

SPLUS 35 - Safeguarding Issue 3 ** NEW to Quest 2014  ** 

SPLUS 36 Community Engagement Issue 1 

SPLUS 38 Arts Development Issue 1 ** Quest 2012 only **

SPLUS 39 Leadership Issue 1 ** Quest 2012 only **

 

Full guidance materials are available to Quest members and can be accessed by subscribing to Quest.

Stretch Guidance

To access Stretch Guidance Notes for Centres please click here

Assessment Preparation Forms (formally SAQ)

The following documents are to assist you in preparing for your assessment. Please click on the document to view. Please ensure you are using the latest issue. Please note; these are not required by the assessor, these are for your own preparation.

Day 1

 Operations 1 Cleaning and Housekeeping Assessment Preparation Form Issue 4

 Operations 2 Maintenance & Equipment Assessment Preparation Form Issue 4   

 Operations 3 Environmental Assessment Preparation Form Issue 4    

 Operations 4 Health & Safety Assessment Preparation Form Issue 6  

 People 1 Customer Experience & Insight Assessment Preparation Form Issue 4    

 People 2 Team & Skill Development Assessment Preparation Form Issue 4 

 Purpose 5 Planning to Improve Assessment Preparation Form Issue 1  

Purpose 6 Community Outcomes Assessment Preparation Form Issue 1 

Day 2

GPLUS 1 - Outcomes and Impacts Measurment Assessment Preparation Form Issue 4

GPLUS 2 - Working with NGBs Assessment preparation Form Issue 3

GPLUS 3 - Legacy Assessment Preparation Form Issue 3

GPLUS 7 Health & Safety Management Assessment Preparation Form Issue 5 

GPLUS 8 Sales & Retention Assessment Preparation Form Issue 5 

GPLUS 9 Financial Management & Performance Assessment Preparation Form Issue 4  

GPLUS 10 Access Equality - Assessment Preparation Form Issue 2

GPLUS 11 - Marketing, Research and Communications Assessment Preparation Form Issue 3

GPLUS 12 - Quality Management, Integrated Management System Assessment Preparation Form Issue 4

GPLUS 13 - Young People Participation 5-19 Years Assessment Preparation Form Issue 1 

GPLUS 14 Environmental Management Assessment Preparation Form Issue 2   

GPLUS 15 - Partnerships Assessment Preparation Form Issue 1

GPLUS 16 - Programming Assessment Preparation Form Issue 3

GPLUS 17 - National Benchmarking Service Assessment Preparation Form Issue 3

GPLUS 18 - Performance Sport Continuum Assessment Preparation Form Issue 3

GPLUS 19 Sports Development Assessment Preparation Form Issue 4 

SPLUS 2 Food & Beverage Assessment Preparation Form Issue 4 

SPLUS 3 - Ice Rink Assessment Preparation Form Issue 3

SPLUS 4 - Athletics Assessment Preparation Form Issue 3

SPLUS 5 Performance Sport Contiuum - Assessment Preparation Form Issue 1

SPLUS 6 - Golf Assessment Preparation Form Issue 3

SPLUS 7 Fitness Suites Assessment Preparation Form Issue 4 

SPLUS 10 - Climbing Assessment Preparation Form Issue 2

SPLUS 11 - Dual Joint Use Assessment Preparation Form Issue 3

SPLUS 12 -Accommodation Assessment Preparation Form Issue 2

SPLUS 14 - Event Management Assessment Preparation Form Issue 3

SPLUS 15 - Theatre and Conference Assessment Preparation Form Issue 3

SPLUS 16 - Water Sports Assessment Preparation Form Issue 3

SPLUS 18 - UK Active Code of Practice Assessment Preparation Form Issue 2

SPLUS 19 - Pool Water Management Assessment Preparation Form Issue 3

SPLUS 20 - Swimming Lessons Assessment Preparation Form Issue 3 

SPLUS 21 - Junior and Young People Activities Assessment Preparation Form Issue 3

SPLUS 23 - Working with Clubs Assessment Preparation Form Issue 3

SPLUS 25 - Lifeguarding Assessment Preparation Form Issue 3 

SPLUS 28 - ASA Learn to Swim Accreditation Assessment Preparation Form Issue 1 

SPLUS 35 - Safeguarding Assessment Preparation Form Issue 3

To apply for Quest, please click here

IQA Courses

Open Quest Internal Assessor Course - Facility Management 

          NEW DATE:

                  - 16th & 17th September 2014, Luton

                                 
A two-day course for senior leisure professionals to become a Quest Internal Assessor. This course is also an ideal personal development tool in delivering excellence within your organisation using the latest Best Value practice techniques. The workshop is best run “in house” to maximise the effectiveness however our we also offer an Open Course meaning anyone can come along rather than a specific team.

The course is delivered by a Quest Accredited Trainer.

Specific course outcomes

  • the expertise to act as Quest Champion/coach for your organisation
  • the skills to carry out reviews of your organisation's progress in relation to Quest
  • the knowledge and ability to co-ordinate your organisation's self-assessment and performance review programme
  • thorough knowledge and understanding of the Quest process and what the assessor is looking for in an assessment
  • the skills to perform mystery visits
  • the skills needed to validate completed Quest self-assessments
  • the skill to take action to increase your Quest score and customer satisfaction
  • understanding of how to relate Quest to the requirements of best value for your organisation

Course Structure

This course will be an intensive, informative and enjoyable two days. Delegates work in small syndicate groups, undertaking group exercises, presentations and carrying out a mock Quest Assessment.

Pre-requisites for course

Delegates should hold at least a junior management position

Preparation for course

Delegates are encouraged to familiarise themselves with the Guidance Notes prior to attendance, this is available to download here.

Location

Tuesday 16th and Wednesday 17th September 2014

Holiday Inn, Luton South, Bedfordshire AL3 8HH (M1 Jct.9)

9am - 3pm

 

Cost

£250 plus VAT, this includes all course material, certification, lunch and refreshments.

To book

 IQA Luton 16th & 17th September 2014 Booking Form

 

Please complete the booking form and email back to JLIB_HTML_CLOAKING  

Subcategories

Sport EnglandSport ScotlandSport WalesSport Northern Ireland

 

Right Directions/Leisure-Net Solutions Ltd
Registered Office: The Stables, Unit 2, Whitehouse Farm Business Centre, Gaddesden Row, Hemel Hempstead, Hertfordshire HP2 6HG
Company Registration No: 5043765   |   Quest Telephone: 01582 840078   |   NBS Telephone: 01603 813703