Quest Quality SchemeNBS

Quest

Facility Management Guidance Modules

Please note; the Quest modules have been reviewed and new editions are available; please see the module list for issue numbers.

The changes for Q2014 will be rolled out from August 2014. Any centre can undergo a Q2012 Assessment until 31st October 2014. From 1st November 2014 only Q2014 will be available.

 

Please click on the required document to view.

Day 1

Operations 1 Cleaning and Housekeeping Issue 3

Operations 1 Cleaning and Housekeeping Issue 4   ** NEW Quest 2014 Available from August **

Operations 2 Maintenance and Equipment Issue 3

Operations 2 Maintenance and Equipment Issue 4 ** NEW Quest 2014 Available from August **

Operations 3 Environmental Guidance Notes Issue 3

Operations 3 Environmental Issue 4          ** NEW Quest 2014 Available from August **

Operations 4 Health and Safety Declaration Issue 5

Operations 4 Health and Safety Declaration Issue 6  ** NEW Quest 2014 Available from August **

People 1 Customer Experience Issue 3

People 1 Customer Experience & Insight Issue 4  ** NEW Quest 2014 Available from August **

People 2 Team Issue 3  

People 2 Team & Skill Development Issue 4     ** NEW Quest 2014 Available from August **

Purpose 1 Business Planning  Issue 3

Purpose 2 Continuous Improvement Issue 3

Purpose 5 Planning to Improve Issue 1   ** NEW Quest 2014 Available from August **

Purpose 6 Community Outcomes Issue 1  ** NEW Quest 2014 Available from August **

Day 2

GPLUS 1 - Measuring Impacts Outcomes Issue 3

GPLUS 1 - outcomes and Impact Measurements Issue 4  ** NEW Quest 2014 Available from August **

GPLUS 2 - Working with NGBs Issue 2 

GPLUS 2 - Working with NGBs Issue 3  ** NEW Quest 2014 Available from August **

GPLUS 3 - Legacy Issue  2 

GPLUS 3 - Legacy Issue 3  ** NEW Quest 2014 Available from August **

GPLUS 4 - Skills Development Issue 3

GPLUS 5 - Contribution to Health and Wellbeing Issue 2

GPLUS 6 - Customer Insight Research and Feedback Issue 2

GPLUS 7 - Health and Safety Management Issue 3 

GPLUS 7 - Health and Safety Management Issue 5  ** NEW Quest 2014 Available from August ** 

GPLUS 8 - Sales and Retention Issue 3 

GPLUS 8 - Sales and Retention Issue 5     ** NEW Quest 2014 Available from August **

GPLUS 9 - Financial Management and Performance Issue 3

GPLUS 9 - Financial Management and Performance Issue 4   ** NEW Quest 2014 Available from August **        

GPLUS 10 - Access and Equity Issue 2 

GPLUS 11 - Marketing E-comms and Social Media Issue 2 

GPLUS 11 - Marketing, Research and Communications Issue 3   ** NEW Quest 2014 Available from August **

GPLUS 12 - Quality Management, Integrated Management System Issue 3  ** NEW Quest 2014 Available from August ** 

GPLUS 13 - Young People Participation 5-19 Years Issue 1   

GPLUS 14 - Environmental Management Issue 2  ** NEW Quest 2014 Available from August **

GPLUS 16 - Programming Issue 3 ** NEW Quest 2014 Available from August **

GPLUS 17 - Sport England National Benchmarking Service Issue 3  ** NEW Quest 2014 Available from August **   

GPLUS 18 - Performance Sport Continuum Issue 3  ** NEW Quest 2014 Available from August **

GPLUS 19 - Sports Development Issue 4  ** NEW Quest 2014 Available from August **  

SPLUS 1 - Sports England National Benchmarking Service Issue 2

SPLUS 2 - Food and Beverage Issue 3 

SPLUS 2 - Food and Beverage Issue 4   ** NEW Quest 2014 Available from August **

SPLUS 3 - Ice Rinks Issue 2 

SPLUS 3 - Ice Rinks Issue 3  ** NEW Quest 2014 Available from August **

SPLUS 4 - Athletics Issue 2 

SPLUS 4 - Athletics Issue 3  ** NEW Quest 2014 Available from August **

SPLUS 5 - Performance Sport Continuum Issue 2

SPLUS 6 - Golf Issue 2 

SPLUS 6 - Golf Issue 3 ** NEW Quest 2014 Available from August **     

SPLUS 7 - Fitness Suite Issue 3 

SPLUS 7 - Fitness Suite Issue 4   ** NEW Quest 2014 Available from August **

SPLUS 8 - Programming Issue 2

SPLUS 9 - Sports Development Issue 3

SPLUS 10 - Climbing Issue 2

SPLUS 11 - Dual Joint Use Issue 2

SPLUS 11 - Dual Joint Use Issue 3   ** NEW Quest 2014 Available from August **

SPLUS 12 - Accommodation Issue 2

SPLUS 13 Quality Management Integrated Management System Guidance Notes Issue 3

SPLUS 14 - Event Management Issue 2 

SPLUS 14 - Event Management Issue 3  ** NEW Quest 2014 Available from August **     

SPLUS 15- Theatre and Conference Issue 2

SPLUS 15 - Theatre and Conference Issue 3  ** NEW Quest 2014 Available from August **

SPLUS 16 - Water Sports Issue 2 

SPLUS 16 - Water Sports Issue 3  ** NEW Quest 2014 Available from August **

SPLUS 17 - Young People Participation 5 - 19yrs Issue 1

Splus 18 - UKActive Code of Practice Issue 4

SPLUS 19 - Pool Water Management Issue 2 

SPLUS 19 - Pool Water Management Issue 3  ** NEW Quest 2014 Available from August **

SPLUS 20 - Swimming Lessons Guidance Notes Issue 2 

SPLUS 20 - Swimming Lessons Issue 4  ** NEW Quest 2014 Available from August **

SPLUS 21 - Junior Activities Issue 2 

SPLUS 21 - Junior Activities Issue 3   ** NEW Quest 2014 Available from August **

SPLUS 22 - Increasing Participation Issue 1

SPLUS 23 - Working with Clubs Issue 3 

Splus 24 Engaging Volunteers Guidance Notes Issue 1

SPLUS 25 - Lifeguarding Issue 2

SPLUS 25 - Lifeguarding Issue 3  ** NEW Quest 2014 Available from August **

SPLUS28 ASA Learn to Swim Accreditation Issue 1  ** NEW Quest 2014 Available from August **

SPLUS 29 - Environmental Management Issue 1

SPLUS 30 - Partnerships Issue 1

SPLUS 32 Working with Older People Issue 1 

SPLUS 33 Entrenpreneurship Issue 1 

SPLUS 35 - Safeguarding Issue 3  ** NEW Quest 2014 Available from August **

SPLUS 34 Governance Issue 1 

SPLUS 35 - Safeguarding Issue 3 ** NEW Quest 2014 Available from August ** 

SPLUS 36 Community Engagement Issue 1 

SPLUS 38 Arts Development Issue 1 

SPLUS 39 Leadership Issue 1 

SPLUS 39 - Leadership Issue 2  ** NEW Quest 2014 Available from August **

 

Full guidance materials are available to Quest members and can be accessed by subscribing to Quest.

Stretch Guidance

To access Stretch Guidance Notes for Centres please click here

Assessment Preparation Forms (formally SAQ)

The following documents are to assist you in preparing for your assessment. Please click on the document to view. Please ensure you are using the latest issue. Please note; these are not required by the assessor, these are for your own preparation.

Day 1

Operations 1 Cleaning and Housekeeping Assessment Preparation Form Issue 2

 Operations 1 Cleaning and Housekeeping Assessment Preperation Form Issue 4 ** NEW Quest 2014 **

Operations 2 Maintenance & Equipment- Assessment Preparation Form Issue 2 

 Operations 2 Maintenance & Equipment Assessment Preperation Form Issue 4    ** NEW Quest 2014 **

Operations 3 Environment- Assessment Preparation Form Issue 2 

 Operations 3 Environmental Assessment Preperation Form Issue 4     ** NEW Quest 2014 **

Operations 4 Health & Safety- Assessment Preparation Form Issue 2 

 Operations 4 Health & Safety Assessment Preperation Form Issue 6  ** NEW Quest 2014 **

People 1 Customer Experience- Assessment Preparation Form Issue 2 

 People 1 Customer Experience & Insight Assessment Preperation Form Issue 4   ** NEW Quest 2014 ** 

People 2 Team- Assessment Preparation Form Issue 3 

 People 2 Team & Skill Development Assessment Preperation Form Issue 4  ** NEW Quest 2014 ** 

Purpose 1 Business Planning - Assessment Preparation Form Issue 3

 Purpose 5 Planning to Improve Assessment Preperation Form Issue 1  ** NEW Quest 2014 **

Purpose 2 Continuous Improvement- Assessment Preparation Form Issue 3 

Purpose 6 Community Outcomes Assessment Preperation Form Issue 1  ** NEW Quest 2014 **

Day 2

GPLUS 1 - Measuring Impacts & Outcomes Assessment Preparation Form Issue 2

GPLUS 2 Working with NGB's- Assessment Preparation Form Issue 1 

GPLUS 3 Legacy -Assessment Preparation Form Issue 1

GPLUS 4 Skills Development- Assessment Preparation Form Issue 2

GPLUS 5 Contribution to Health & Wellbeing- Assessment Preparation Form Issue 1

GPLUS 6 Customer Insight- Assessment Preparation Form Issue 1

GPLUS 7 Health & Safety Management - Assessment Preparation Form Issue 1

 GPLUS 7 Health & Safety Management Assessment Preperation Form Issue 5  ** NEW Quest 2014 **

GPLUS 8 Sales & Retention- Assessment Preparation Form Issue 1 

 GPLUS 8 Sales & Retention Assessment Preperation Form Issue 5 ** NEW Quest 2014 **

GPLUS 9 Financial Management & Performance- Assessment Preparation Form Issue 1

 GPLUS 9 Financial Management & Performance Assessment Preperation Form Issue 4   ** NEW Quest 2014 **

GPLUS 10 Access Equality - Assessment Preparation Form Issue 2

GPLUS 11 Marketing E-Comms & Social Media - Assessment Preparation Form Issue 1 

 GPLUS 14 Environmental Management Assessment Preperation Form Issue 2   ** NEW Quest 2014 **

 GPLUS 19 Sports Development Assessment Preperation Form Issue 4  ** NEW Quest 2014 **

SPLUS 1  Sports England National Benchmarking Service - Assessment Preparation Form Issue 1

SPLUS 2 Food & Beverage- Assessment Preparation Form Issue 1

 SPLUS 2 Food & Beverage Assessment Preperation Form Issue 4  ** NEW Quest 2014 **

SPLUS 3 Ice Rink - Assessment Preparation Form Issue 1

SPLUS 4 Athletics - Assessment Preparation Form Issue 1

SPLUS 5 Performance Sport Contiuum - Assessment Preparation Form Issue 1

SPLUS 6 Golf - Assessment Preparation Form Issue 1

SPLUS 7 Fitness Suites - Assessment Preparation Form Issue 1 

 SPLUS 7 Fitness Suites Assessment Preperation Form Issue 4  ** NEW Quest 2014 **

SPLUS 8 Programming - Assessment Preparation Form Issue 1

SPLUS 9  Sports Development - Assessment Preparation Form Issue 1

SPLUS 10  Climbing - Assessment Preparation Form Issue 1

SPLUS 11  Dual Joint Use - Assessment Preparation Form Issue 1

SPLUS 12 -Accommodation Assessment Preparation Form Issue 1

SPLUS 13 Quality Management System Integrated Management System - Assessment Preparation Form Issue 2

SPLUS 14 Event Management - Assessment Preparation Form Issue 1

SPLUS 15 Theatre and Conference -Assessment Preparation Form Issue 1

SPLUS 16 - Water Sports Assessment Preparation Form Issue 1

SPLUS 17 - Young People Participation Assessment Preparation Form Issue 1

SPLUS 18 - UK Active Code of Practice Assessment Preparation Form Issue 2

SPLUS 19 - Pool Water Management Assessment Preparation Form Issue 1

SPLUS 20 - Swimming Lessons Assessment Preparation Form Issue 1 

 SPLUS 20 - Swimming Lessons Assessment Preperation Form Issue 3 ** NEW Quest 2014 **

SPLUS 21 - Junior Activities Assessment Preparation Form Issue 1

SPLUS 22 - Increasing Participation Assessment Preparation Form Issue 1

SPLUS 23 - Working with Clubs Assessment Preparation Form Issue 1

SPLUS 24 - Engaging Volunteers and the Voluntary Sector Assessment Preparation Form Issue 1

SPLUS 25 - Lifeguarding Assessment Preparation Form Issue 1

 SPLUS 28 - ASA Learn to Swim Accreditation Assessment Preperation Form Issue 1 ** NEW Quest 2014 **

SPLUS 29 - Environment Management Assessment Preparation Form Issue 1

SPLUS 30 - Partnerships Assessment Preparation Form Issue 1

SPLUS 31 - Operational Delivery Assessment Preparation Form Issue 1 November 2012.doc

To apply for Quest, please click here

IQA Courses

Open Quest Internal Assessor Course - Facility Management 

          NEW DATE:

                  - 16th & 17th September 2014, Luton

                                 
A two-day course for senior leisure professionals to become a Quest Internal Assessor. This course is also an ideal personal development tool in delivering excellence within your organisation using the latest Best Value practice techniques. The workshop is best run “in house” to maximise the effectiveness however our we also offer an Open Course meaning anyone can come along rather than a specific team.

The course is delivered by a Quest Accredited Trainer.

Specific course outcomes

  • the expertise to act as Quest Champion/coach for your organisation
  • the skills to carry out reviews of your organisation's progress in relation to Quest
  • the knowledge and ability to co-ordinate your organisation's self-assessment and performance review programme
  • thorough knowledge and understanding of the Quest process and what the assessor is looking for in an assessment
  • the skills to perform mystery visits
  • the skills needed to validate completed Quest self-assessments
  • the skill to take action to increase your Quest score and customer satisfaction
  • understanding of how to relate Quest to the requirements of best value for your organisation

Course Structure

This course will be an intensive, informative and enjoyable two days. Delegates work in small syndicate groups, undertaking group exercises, presentations and carrying out a mock Quest Assessment.

Pre-requisites for course

Delegates should hold at least a junior management position

Preparation for course

Delegates are encouraged to familiarise themselves with the Guidance Notes prior to attendance, this is available to download here.

Location

Tuesday 16th and Wednesday 17th September 2014

Holiday Inn, Luton South, Bedfordshire AL3 8HH (M1 Jct.9)

9am - 3pm

 

Cost

£250 plus VAT, this includes all course material, certification, lunch and refreshments.

To book

 IQA Luton 16th & 17th September 2014 Booking Form

 

Please complete the booking form and email back to JLIB_HTML_CLOAKING  

Subcategories

Sport EnglandSport ScotlandSport WalesSport Northern Ireland

 

Right Directions/Leisure-Net Solutions Ltd
Registered Office: The Stables, Unit 2, Whitehouse Farm Business Centre, Gaddesden Row, Hemel Hempstead, Hertfordshire HP2 6HG
Company Registration No: 5043765   |   Quest Telephone: 01582 840078   |   NBS Telephone: 01603 813703